When a customer is unhappy, where should he go? When he wants to register a complaint, what is the right way? Should he come straight to the website; should he make endless phone calls to the customer care; or should he post his anger over Social Media?
The Article is written for the consumers to know more about the Online Consumer Forum, that can get to know more on minor dissatisfaction just in minutes in terms of lodging the complaints and the quick resolution towards it.
What happens, when fiascos happen!
You know, we know, and the world knows an unhappy set of customers can cause debacle to any company. Nobody wants a customer-company fiasco but, customers have their own reasons to do so! Categorically they are realistic, sometimes over expectant in nature! An effective e-commerce website can even lose its handful of prospective buyers if matters are not resolved at an early pace.
Why are Online Consumer Forums necessary?
An online consumer forum has now become a need to consumers because there are many manufacturing companies who selling such a products which make unsatisfied. The consumers are very innocent they are not much aware of their consumer rights due to this reason most of the consumer facing lots of problem from companies products and services. Actually, the quantities of misused purchasers are quickly increased in the market. There are most of the shopkeepers and owners taking the advantages of different ways.
There many consumers who are being cheated by various business owners due to various reasons such as like low-quality services, expiry products selling, wrong billing for products, excess charges of product and services, wrong measurement and weight, poor quality product, selling a non-branded product, defective products, and many more issues.
Forums are like Different Beast
You have to consider the nature of online forums and structured online communities. On Twitter, I have to opt-in to you. I have to click the “Follow” button to see what you say. The same is true on Facebook. You don’t enter my stream unless I explicitly opt-in. These are your profiles. This is not the case on forums where everyone can see everything. It is a community space and not your space. As such, the guidelines for the forum must be respected at all times.
You have to think of each forum like its own country. One forum will have totally different guidelines and social norms from another. Many countries subscribe to similar standards of law, but even in those cases, there can be local laws and slight differences than what you are used to. Failing to understand this can lead to backlash and can end up with you being rightfully tarred as a spammer. Do you think that it is easier to ask for permission than forgiveness? Not on forums. It’s hard to ask for forgiveness when you’ve already been banned. Initially, joining in a forum may seem scary. But, it’s really not that bad once you have the proper handle on it.
Understanding how to Engage on Consumer Forums
When you join a forum, you are joining to contribute to that forum. Not to take advantage of it and not to siphon people off to your website. I recently had someone join a forum that I manage and they started a thread to link people to a blog post they had written. This was removed and I sent the member a nice, polite message to let them know. In his response, the member said that he didn’t have time to post replies on my forums or any forums, only to link to his blog, because “life is too short.”
What’s great? Just don’t expect to be welcome on many forums. You have to want to be there. If you don’t, it shows and people will pick up on it. If you are actually interested in contributing, let’s talk about how you can get started on the right foot. An individual forum may allow you to go further than what I describe below, but to understand that, you must become better acquainted with the community and, perhaps, talk with the staff. What I lay out here will give you a good foundational basis for that.
Are Forum helpful to Consumer in each way they handle consumer complaints?
Forums and structured, focused communities offer a great deal of value, representing a concentrated audience of the people that you probably want to reach. They are engaging now, around your company, your products, and your industry. I’m not saying everyone should join a forum and start contributing, just that you should be aware of them as a legitimate, powerful platform. Engaging with individual forums should be a strategic option you consider, right alongside engaging with people on Facebook and Twitter. They are worth your consideration. The Best way to get the resolution of the complaints is by Lodging the online complaints in the Consumer Forum site.